All Refunds will be dealt with on an individual basis – all my products are custom made and therefore are subject to creative differences

Please advise any problems when you first receive your order and find to to be incorrect or faulty

Please Note; There are no returns on cosmetic products

Please refer to Contact Page to address any issues you may have

Thanks Anne

Terms and Conditions

Common Elements to Include 

• Payment Terms: How and when payments are to be made.
• Warranties and Disclaimers: What guarantees are offered and limitations of liability.
• Returns and Refunds: Policies for returning products.
• Shipping Information: Details on how products are shipped.
• Website Use: Rules for users accessing and interacting with your website.
• Intellectual Property: Protection for your website’s content and imagery.
• Dispute Resolution: How disagreements will be handled.

Payment Terms: 

.

Payments are to be done via  bank transfer.

Monies must be cleared prior to release of goods or services.

Any item will need to be fully paid for before the item is to be collected/picked up or sent.

Any ‘special orders’ will require a 50% deposit before sourcing of your item.

A ‘special order’ is an item that is not in stock and something that you have requested Evolve Within staff source for you. This may be a gong of a particular size with a certain design, crystal bowls of a certain size and/or frequency;  large size crystals,  specific crystals or a custom made instrument.

You will be contacted via your preferred email, sms, messenger regarding your purchase request.

As a buyer  you accept these terms and conditions by:.

• by signing a written document
• by saying you accept it via sms, messanger, email .
• through actions such as paying for a product or clicking ‘I agree’ on a website.

Shipping:

Items will be shipped to you as soon as possible.

Evolve Within does not take responsibility for items shipped to a wrong address if the fault is due to the buyers error; or courier error.

Refund/returns

No return or refund on special orders. Specials orders being a product sourced specifically for you. A custom build item/instrument and item of specific colour or pattern that is not currently in stock or regularly stocked item.

The deposit is none refundable once the order has been places. However, if another buyer purchases this item/s then you will be refunded 50 % of your deposit after transaction has occurred.  

OVERVIEW

Crystals and Instruments

We appreciates your business and want you to be satisfied with your purchase. This policy outlines our approach to returns, refunds, and replacements whilst respecting your rights under Australian Consumer Law (ACL).

Important Note: As natural products, crystals, minerals, and gemstones each have unique characteristics, including natural inclusions, fractures, and variations in colour and pattern. These are not considered defects.

We do not accept returns, refunds, or replacement of a product based on change of mind or crystal characteristics (a natural flaw or fracture in a crystal). Crystals are natural minerals each beautiful and unique in pattern and crystalline composure; therefore, no two Crystals will ever be the same. No two polished items are the same as they are handmade. Please be aware as natural objects their appearance can vary from the images, and they may have naturally occurring inclusions, fractures, and cracks that do not affect their individual quality.

Important Note: Instruments are made with the best care. Wood has many natural and unique patterns, variation in colour and may display characteristic marks.

We do not accept returns, refunds, or replacement of a product based on change of mind or due to this. Often images are sent to you, the buyer, before or after purchase.

Goods and invoices must be checked on arrival and we must be informed within 48 hours of faulty products, or breakages. If signing for your delivery, please make sure, you have the total amount of boxes and that they are in good condition. Take a photo for proof. If your stock comes in damaged boxes or is fragile such singing bowls, instrument, crystals etc please film unboxing of delivery.  This helps with insurance claims.

All discrepancies, incorrect, faulty, or damaged goods must be notified in writing within 7 days of receipt of order, otherwise claims will not be recognised. To do this please email us at evolvewithinannexo@gmail.com  with the details of the damaged item/s, short shipment, or fault and include photos or videos for damaged stock and packaging. Email, specify “Damaged Stock,” “Order Discrepancy,” or “Faulty Stock,” in the Subject line.

We do not exchange, return, or refund any orders unless, we sent you the wrong items, you did not receive the full order, or the item is damaged or faulty. Any items faulty upon arrival will be replaced, repaired, or refunded at the discretion of Evolve Within. Crystals are only replaced or refund items if they were damaged during the freight process. The video of you unboxing will help prove that. Evolve Within advises that any item/s deemed to be damaged after arriving due to mistreatment or change of mind will not be refunded or replaced.

You will be required to return the products in a safe and secure manner at your own cost. All damaged/faulty items are to be returned at the buyer’s expense before a replacement or refund (excluding the freight charges) can be processed. In the case of exchanges, we will match the exchange to a similar item that has the same or similar price value. The new item will not be identical because each item is unique.

In all instances, never send an item back before contacting us first and agreeing on a remedy..

All freight charges for returning items will be the responsibility of the buyer unless otherwise agreed by us. If we accept responsibility for return freight costs, those costs must be reasonable and not excessive – it is up to you to repack the goods with adequate padding in a properly sized box for the product. Please contact us if you have any queries about repacking the stock

Warranty:

If there is an issue with an instrument you have purchased from us you will need to contact us asap. We will endeavour to resolve the issue with you and this may require you to send a video to us of the issue. Sometimes this can be a simple fix.

 A 6 month warranty from date of purchase on instruments and crystal mats.

Gift cards:

Gift cards are not transferable.

Gift cards have an expiry date for date of purchase.